Updated: December 29, 2016
- Notification of Changes
- This website may include links to third party websites. These sites are governed by their own privacy statements, and Rapaport is not responsible for their operations, including but not limited to their information practices. By submitting your information to or through these third party websites you should review the privacy statement of these sites before providing them with personally identifiable information.
- Information We Collect
- Required Information
To subscribe or use the Services, you must provide personal and company details, address, phone number, and e-mail address. In order to trade through our Trading Division or RapNet trading systems, you may be required to provide trade references, credit card, debit card or bank account information. This information is necessary for us to approve your membership and to process transactions or to contact you should the need arise in administering your membership. If you choose to register or apply for certain optional/additional features, products or Services offered through Rapaport websites, you may be required to provide additional information to establish that you qualify for such features or products.
- Use of Services Information
We record all actions and interactions on our website, including chats and emails sent/received. This includes IP addresses, browser types and access times to create historical logs and analyze trends, administer the site, improve site performance and gather broad demographic information.
- Transaction Information
When you list a diamond for sale, purchase or sell a diamond, or use any of the Services in any way, we record all information related to each transaction.
- Information About You From Third Parties
In order to protect us and our customers against potential fraud, we may verify with third parties the information you provide. In the course of such verification, we receive personally identifiable information about you from such services. This may include background and credit check from a credit bureau or a business information service such as Dun & Bradstreet. Rapaport, at its sole discretion, also reserves the right periodically to retrieve and review a business and / or consumer credit report for any account, and reserves the right to close an account based on information obtained during this credit review process or for any reason whatsoever.
- Additional Verification
If we cannot verify the information that you provide we may ask you to send us additional information (such as your drivers' license, credit card statement, and/or a recent utility bill or other information linking you to the applicable address), or to answer additional questions.
- Website Traffic Information
We automatically receive the web address of the site that you came from or are going to. We also collect information on which pages of our website you visit while you are on the site, the type of browser you use and the times you access our website. We use this information for analytical purposes and to understand our customers' preferences and usage patterns, so as to improve our service and your experience with Rapaport.
- Rapaport Message Center
Messages sent to you and from you through any message center, chat or other Rapaport communication tools are kept and maintained by Rapaport.
- Our Use of "Cookies"
- Customer Service Correspondence
If you send us correspondence, including e-mails and faxes, we may retain such information in the records of your account. We may also record phone calls to or from our various offices. We may also retain customer service correspondence and other correspondence from Rapaport to you. We retain these records in order to measure and improve our customer service, and to investigate potential fraud and violations of our Agreement. We may, over time, delete these records if permitted by law.
- Questionnaires, Surveys and Profile Data
From time to time, we offer optional questionnaires and surveys to our users for such purposes as collecting demographic information or assessing users' interests and needs. The use of the information collected will be explained in detail in the survey itself. If we collect personally identifiable information from our users in these questionnaires and surveys, the users will be given notice of how the information will be used prior to their participation in the survey or questionnaire.
- Required Information
- Our Use and Disclosure of Information
- Internal Uses
We collect, store and process your personal information on servers located in the United States. We use the information we collect about you in order 1) to provide our services and process your transactions, 2) to provide customer service, 3) to determine your eligibility to receive special trading privileges or products and 4) to improve our products and services for the marketing of our Services to you. We will not use any personal identification information without your permission.
- Disclosure to Other Rapaport Customers
If you are a registered Rapaport customer, your name, company name, telephone numbers and e-mail address, and other personal information, may be displayed to other Rapaport customers. Should you be expelled or excluded as a member/customer, your name and member details may be posted online. However, your credit card number will NEVER be revealed to anyone other than 3rd party payment processors, except with your express written permission or if we are required to do so pursuant to a subpoena or other legal process.
- Disclosure to Third Parties Other Than Rapaport Customers
Rapaport will not sell, rent or share any of your personally identifiable information to third parties, except in the limited circumstances described below, or with your express permission (or with other Rapaport customers as described above). We disclose information we collect in response to a law enforcement request, subpoena, warrant, court order, levy, attachment, order of a court-appointed receiver or other comparable legal process, including subpoenas from private parties in a civil action. We disclose information we collect in circumstances in which Rapaport believes the Services are being used in the commission of a crime; when we have a good faith belief that there is an emergency that poses a threat to the safety of you or another person; or when necessary either to protect the rights or property of Rapaport, the Services or our subsidiaries, or affiliates in the Rapaport Group, or for us to render the Services provided. We disclose information we collect to your agent or legal representative (such as the holder of a power of attorney that you grant, or a guardian appointed for you). We share aggregated statistical data with our business partners or for public relations. For example, we may disclose that a specific percentage of our users have addresses in New York. However, this aggregated information is not tied to personally identifiable information. We share your information with our parent, subsidiaries, affiliates and joint ventures to help coordinate the Services we provide to you, enforce our terms and conditions, and promote trust and safety. We share your information with third party companies that perform services on our behalf, including payment processing, order fulfillment, data analysis, marketing services, e-mail campaigns, hosting services, and customer service. While providing services for us, these companies may access your personal information, and are required to use it solely as directed by us for the purpose of our requested service. We may also share your information with third party companies that we partner with to provide certain services to you in connection with the Services.
- Our Contacts with Rapaport Customers
We communicate with users on a regular basis via e-mail to provide requested Services, and we also communicate by phone or letter. We use your e-mail to send information, transaction confirmations and to send notices and other notices. Generally, users cannot opt out of these communications, but they will be primarily informational in nature rather than promotional. We also use your e-mail address to send you other types of communications which you may opt out of.
- Your Use of Information and Our Services
Where applicable, in order to facilitate the transactions between Rapaport members, our Services may allow you limited access to other users' contact or shipping information. In such circumstances, as a member you may have access to the member information, email address or other contact or shipping information of other members. By consenting to the applicable License Agreement, you agree that you will not share Rapaport access logins and you will only use this information for: (a) Rapaport-related communications that are not unsolicited commercial messages, (b) using services offered through Rapaport (e.g. diamond sales, shipping or insurance), and (c) any other purpose that such user expressly agrees to after adequate disclosure of the purpose(s). In all cases, you must provide users with the opportunity to remove themselves from your database and review any information you have collected about them. In addition, under no circumstances, except as defined in this Section, can you disclose personally identifiable information about another Rapaport user to any third party without our consent and the consent of such other user after adequate disclosure. Note that law enforcement personnel and other rights holders are given different rights with respect to information they access.
- Spam Prohibited
Rapaport does not tolerate spam. You may not add a Rapaport user to your mail list (email or physical mail) without their express consent after adequate disclosure, even if said user has previously made a purchase from you. We strictly enforce our Anti-Spam Policy. To report Rapaport-related spam, please send an email to: email@example.com.
- Internal Uses
- Information Security
- Rapaport is committed to handling your customer information with high standards of information security. We restrict access to your personally identifiable information to employees who need to know that information in order to provide products or services to you. We maintain physical, electronic and procedural safeguards that comply with federal regulations to safeguard your nonpublic personal information.
- The security of your subscription to any of the Services also relies on your protection of your password. You may not share your password with anyone. Rapaport will never ask you to send your password or other sensitive information to us in an e-mail, though we may ask you to enter this type of information on the website.
- Any e-mail or other communication requesting your password, asking you to provide sensitive account information via email, should be treated as unauthorized and suspicious and should be reported to Rapaport immediately. If you do share your Rapaport password with a third party for any reason, the third party will have access to your account and your personal information, and you may be responsible for actions taken using your password. If you believe someone else has obtained access to your password, please contact us immediately on firstname.lastname@example.org.